15Katey
Well-Known Member
- #1
Okay, I've seen this wood stove called both the Englander NC-30 and the 30-NC. I'm assuming it's the same stove, just slightly different names. Anyway...
Last week, I ordered a set of side heat shields (AC-30SHSB) for my Englander from Mountain View Hearth Products. They're located in Montana. Here's the product page, if you're interested. I got the set for $117 and free shipping. I thought that was a pretty good price, so it was a no-brainer. I've seen these heat shields for upwards of $140.
Here's the thing. The shields I received came with the holes drilled on the wrong side! If you look at the product page (or any other photo you can find online) at the photo, you'll see that the attachment holes are supposed to be drilled in the wider bend side. This is because that wider bend needs to reach behind the stove and attach to the rear heat shield that comes standard with these fireplaces. Mine are drilled on the more narrow bent side. Take a look.

If anyone has one of these stoves, you know these shields can't be attached this way.
I called the company and told them about the problem. They asked me to send them a photo so they can reach out to Englander Stove Works to see if they could ship me some replacements. I hope this happens soon, as I was excited to receive these and install them on my stove. I do want to mention that customer service for this company has been helpful and shipping only took a few days. I don't think this product actually came from Montana, so it must have been drop shipped or something like that.
Anyone ever experience this type of a problem? I was going to just go ahead and drill my own holes to attach this to the back of the stove, but if they'll send me replacements, I'll take 'em. Plus, I really don't want to see these already drilled holes facing the front of the stove. They're rather ugly.
Last week, I ordered a set of side heat shields (AC-30SHSB) for my Englander from Mountain View Hearth Products. They're located in Montana. Here's the product page, if you're interested. I got the set for $117 and free shipping. I thought that was a pretty good price, so it was a no-brainer. I've seen these heat shields for upwards of $140.
Here's the thing. The shields I received came with the holes drilled on the wrong side! If you look at the product page (or any other photo you can find online) at the photo, you'll see that the attachment holes are supposed to be drilled in the wider bend side. This is because that wider bend needs to reach behind the stove and attach to the rear heat shield that comes standard with these fireplaces. Mine are drilled on the more narrow bent side. Take a look.

If anyone has one of these stoves, you know these shields can't be attached this way.
I called the company and told them about the problem. They asked me to send them a photo so they can reach out to Englander Stove Works to see if they could ship me some replacements. I hope this happens soon, as I was excited to receive these and install them on my stove. I do want to mention that customer service for this company has been helpful and shipping only took a few days. I don't think this product actually came from Montana, so it must have been drop shipped or something like that.
Anyone ever experience this type of a problem? I was going to just go ahead and drill my own holes to attach this to the back of the stove, but if they'll send me replacements, I'll take 'em. Plus, I really don't want to see these already drilled holes facing the front of the stove. They're rather ugly.