Hi JDJ,
I used to run five websites on GeoCore software by GeoDesic Solutions. The last time I updated the software was at the end of 2017 (17.12.0). They put out an update in early 2018 (18.2.0). Towards the end of 2018, I began getting suspicious about them not offering updates anymore so I checked into the situation on their forum. I began reading posts from other members about how GeoDesic Solutions was out of business. I was horrified by this news because I had never even considered that this would happen. I contact GeoDesic directly by email through
[email protected] and did receive a return email.
Here's what I wrote to them on September 20, 2018:
ME:
I was reading through the forum and noticed a few posts regarding support and updates, so I wanted to check in for myself. Is there an update on the horizon?
This is what I got back on September 20, 2018:
THEM: Sorry for the tardiness of our response as our spbas (support crm) was not working due to an odd issue....read at bottom if you like.
We are building a release to go out in the next few weeks. We have had a time recreating the Facebook login feature. We are rewriting to use the latest version of their api. There will a couple other features and a few "php v7 fixes" included.
We have an odd situation we never envisioned having. Let me explain...We have used a business automation software called SPBAS for over a decade for our shopping cart and support CRM needs. That software is licensed and whenever we as an admin log into the admin tool for it (to do various shopping cart manipulations and manage our support email queue) that software checks our license key against the main license management software/site for that software. That software is at spbas.com. Unfortunately, at the moment that site is down. We've never had issues with the software at all over our decade of using it but suddenly our license can't validate...and consequently, we cannot get into the admin tool for that software to process our support queue or make manual changes within our shopping cart. We've been forced to investigate why their site is down. Come to find out they are based in Wilmington, North Carolina who have seen over 30 inches of rain in the last several days. By many reports, Wilmington has had no power for several days and cutoff from the outside world literally for a few of those days which is coincidentally the same time we've had issues with our SPBAS software. SPBAS is a smaller private company like ours and hope nothing has permanently affected SPBAS or it's employees but understandably cannot get ahold of anyone to handle our licensing issues.
I have no idea why they decided to write this response to me. Apparently, their last programmer was laid off because the company ran out of money to pay him. You can read about this on their forum. As far as I know, there's no one at the company to do any programming right now and that's why there have been no updates. Someone on the forum also claimed that one of the owners is in jail or has been deployed in the military. I have no idea what's true. All I know is that I abandoned the software in early 2019 and switched over to something new. I highly recommend
XenForo. Yes, even for classifieds. I write about that a lot here in this forum and their support and community are excellent. Very vibrant life over there.
How long have you been running GeoCore? Have you tried emailing
[email protected] directly? I hate to say this, but I think support is non-existent. If I were you, I wouldn't expect to get any. They haven't emailed people back in years.
I hope this helps.
Jay